SUPPORT / START HERE

Driver not starting?
Find the cause.

Start with the exact message shown by SwingApp or Windows. These checks cover the two most common categories described in the Valthrun driver guide.

01 / CHECK FIRST

Windows security features

Check the message

Windows security settings must be checked before launching SwingApp. Open Windows Security → Device security → Core isolation → Core isolation details. Check the following settings: Memory Integrity – Off, Microsoft Vulnerable Driver Blocklist – Off, Virtualization-Based Security (VBS) – Disabled, Hypervisor – Disabled

Check protection status

No other games or anti-cheat applications should be running while launching SwingApp. Make sure applications such as FACEIT Anti-Cheat, Riot Vanguard, Easy Anti-Cheat, BattlEye, and ESEA Anti-Cheat are not actively running alongside SwingApp. Other games, anti-cheat services, and security software may conflict with the kernel driver and prevent it from loading correctly. Close other games and unnecessary background applications before launching SwingApp. Once everything is closed, restart your computer and launch SwingApp again.

Keep your protections OFF. The cheat will not work if Windows Security is turned ON. Windows Security will delete some of its files, causing the cheat to crash.
02 / CHECK NEXT

Do this if step 1 didn't work!

Add the Folder to Exclusions

Windows Defender may silently block your application in the background, even when you try to launch it. Open the Start menu and search for Windows Security. Navigate to Virus & threat protection → Manage settings, located under Virus & threat protection settings. Scroll down to Exclusions and click Add or remove exclusions. Click the + Add an exclusion button, select Folder, and choose the folder where your application is installed. How to check if it worked: Launch the application again. If it gets past the previous error, the issue may have been resolved.

Disable Secure Boot (Ultimate Boss)

If your application uses a driver without an official digital signature, Windows may prevent it from loading. Restart your computer and repeatedly press F2 during startup to enter the ASUS BIOS. Once inside the BIOS, press F7 to enter Advanced Mode. Use your keyboard or mouse to navigate to Security → Secure Boot, then change Secure Boot Control to Disabled. Press F10 to save your changes, confirm, and allow your computer to restart normally.How to check if it worked: Once Windows starts, launch the application again. If Secure Bootwas causing the issue, the application may now run without the previous error.

SYSTEM COMPATIBILITY

Check your Windows version.

Compatibility can depend on the Windows installation. Check your system before choosing a SwingApp version.

Supported

Windows 11

SwingApp works on Windows 11.

Limited compatibility

Windows 10

It may work, but some Windows 10 setups do not run SwingApp. Compatibility is not guaranteed.

No support

Modified Windows builds

Custom or stripped-down versions of Windows are not supported. We have not verified whether SwingApp will run on them.

DOCUMENTATION

False positives

Open documentation ↗
STILL STUCK?

Send a useful report.

Include the exact error text, the time it happened, your Windows version, the driver file name, and a screenshot of the alert. Never send your password, license key, or private files.

Open a support ticket ↗